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​​It's that time of the year when we invite you to reflect on

What's the maturity of your organisation's social collaboration?

Social platforms with low levels of maturity fail over time. Understanding your social 
platforms’ maturity can help you identify ways for improving organisational communication, 
collaboration, innovation, and knowledge sharing. 
Perform this scan, get a free personalised report and compare your organisation against
the global benchmark.

​How does it work?

Step 2

Get immediate access to your free personalised report detailing your organisation’s maturity stage & suggestions on how to progress from there 

Step 3

Receive the global benchmark report and check how your organisation fares against others (data in the report will be aggregated and anonymised) 

​So, are you ready to check the maturity stage of social collaboration in your organisation?

Sample Report
​Login to resume the Scan or access your report
Maturity model

Social Collaboration Maturity Model

​This model helps you understand the maturity stages that typical organisations go through, where you are, and what you need to do to progress. The model assesses the maturity stage of how an organisation uses its social platforms in 7 focus areas.



We define 3 key maturity stages in the use of social networks in organisations.

The stages are defined

based on user activity.

stage 1.png
stage 2.png
stage 3.png

​Reaching people

​Becoming smarter

Becoming faster

and​ more agile

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focus areas

The more mature the usage of social networks, the more value they deliver to the employees and the organisation. The following 7 areas of maturity have been defined.





Social Collaboration Maturity Benchmark 2021  

In 2021, OrangeTrail and Knowman launched the Social Collaboration Maturity Scan to assess organisations’ maturity when it comes to their use of enterprise social platforms.   
39 organisations from 16 countries have performed the scan. Together they represented more than 1.5 million employees. 
The overall results were then shared and analysed in the 1st edition of the global Social Collaboration Maturity Benchmark Report, published in November 2021. 

In the report you will find: 

  • a summary of the Scan results 

  • an analysis of those results and what they mean for organisations 

  • general recommendations for organisations to progress to higher stages of maturity. 

2020 Benchmark Report

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